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	What are the different modes of dispatch and how long does it take for orders to be delivered?


	What payment options do our customers have?


	How can I check on my orders? Can I track the package?


	Are the book details provided 100% accurate? Do you send books on approval?


	How long do you take in shipping the order?


	Can you find out the availability and price of a book published in India?


	What is your return policy?


	What is the difference between Purchase Order and Individual Accounts?


	How do I change my billing and shipping address?


	What is a Shopping Cart?


	How to remove an item from the Shopping Cart?


	For how long will the item(s) remain in the shopping cart?


	Does the gross total displayed in the shopping cart include shipping charges?


	How can I purchase an item from Akhilbooks.com?


	Is there a special process for Library Professionals to buy products?


	How to create an account with Akhilbooks.com?


	How to Sign In to your Account?


	How to review or change your Order Status and Details?


	How to review or change your Password?


	How to review or change your Newsletter Subscription?


	Did my order go through?


	How do I contact Akhilbooks.com?


	What are the different modes of dispatch and how long does it take for orders to be delivered?

	We do business largely through the web and we know how important it is for our customers to get their orders fast. Therefore, our customers have the options for their orders to be dispatched by Airmail (STANDARD), Seamail (ECONOMY), International Courier (EXPRESS). Orders dispatched via Airmail (STANDARD) take about 2 weeks for delivery. Orders dispatched via Seamail (ECONOMY) take about 2-3 months for delivery. Orders dispatched via International Courier (EXPRESS) take about 3-7 business days for delivery.
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	What payment options do our customers have?

	You have the options of making payment via Credit Cards, Bank/Wire Transfer, Checks/Cheques and International Money Orders. For payment via Credit Cards, We have configured mutliple payment gateways, i.e. PAYPAL and CCAVENUE. If you have a PAYPAL account you may use it to transfer the money and make the payment. In case, you do not have a PAYPAL account you may make use of any Master/Visa/Discover/American Express Credit Card for the transaction. PAYPAL offers a completely safe, secure and fast online transaction service. You may also use CCAvenue to make payment. You may make use of any Master/Visa/Discover/Citibank eCards/Diners Club International/Carte Blanche/JCB Cards/American Express Credit Card to pay through CCAvenue. Payments made through CCAvenue are Verisign secure.
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	How can I check on my orders? Can I track the package?

	If youâ€™ve placed an order with us, hereâ€™s how you can get the latest information about your order status. Sign In to Your Account Click on Account link on top panel. This displays the Sign-In page. Specify you user ID and password to sign into your account. View Your Order Status and Details After authentication, you can view your order status, order ID, and other information.
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	Are the book details provided 100% accurate? Do you send books on approval?

	Details of some books provided on the site are from Publishers and Third Party Catalogues and in exceptional cases there may be variances. Sorry, we donâ€™t send books on approval.
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	How long do you take in shipping the order?

	Over 95% of the books ordered from our catalog leave our warehouse within one week. For others, we work in earnest, shipping you between 3 and 20 weeks.
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	Can you find out the availability and price of a book published in India?

	Yes, we gladly handle such requests by approaching the concerned publisher at once. Rather we place our advance orders with publishers for the titles that you are looking for and not found in our database. If the title is no longer available, we notify you, and, on the other hand, if we receive the book, we send you its quote.
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	What is your return policy?

	You can return your online purchases to us for a full refund or replacement from Akhilbooks.com provided, defected or damaged copy of the books should be returned to Akhilbooks.com within 7 days of delivery, include the receipt of the order, shipping charges are not refundable, returns will be refunded in the original method of payment. In case, the product is damaged during transit, then the copy will be replaced.
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	What is the difference between Purchase Order and Individual Accounts?

	A purchase order account is for use by library professionals, who buy products to add to their library collections. So, if you select the purchase order account, then you are provided with a different set of features and services as compared to an individual.
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	How do I change my billing and shipping address?

	Go to the Account page by clicking the Account link at the top of the screen. If you have not logged in, the login screen will be displayed, where youâ€™ll need to specify your user Id and password. In the Account screen, click the Edit Billing Address or Edit Shipping Address buttons, to change or review your billing and/or shipping address. Thereafter, you can modify your billing and shipping details. Click the Submit button, to save the new specifications.
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	What is a Shopping Cart?

	Shopping cart is a tool using which you can view the list of items you select to buy, without moving back and forth through the web pages. To view your shopping cart listings, click the View Cart link on top of the screen.
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	How to remove an item from the Shopping Cart?

	Simply, click the View Cart link on the top right corner from the any page. This displays the Shopping Cart screen, where you select the item you want to remove, by clicking the Remove button you may remove the item(s) from the shopping cart.
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	For how long will the item(s) remain in the shopping cart?

	Item(s) in shopping cart are retained until you purchase the listed item(s) or remove them from the shopping cart.
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	Does the gross total displayed in the shopping cart include shipping charges?

	No, the gross total in the shopping cart does not include shipping charges.
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	How can I purchase an item from Akhilbooks.com?

	You need to create an account with Akhilbooks.com in order to buy a product. After that, every time you wish to purchase an item, simply follow the following steps: Select the product you wish to buy and click add to cart link adjacent to the item. Now, to confirm you order and make payments, click the Proceed to Checkout button. If you havenâ€™t already signed in, then the Sign-In screen is displayed. Enter you user ID and password here and click Login. The Proceed Shipping page is displayed. Select your preferred mode of shipping and payment. Also, confirm your billing & shipping address. Now, click the Continue button. The Shopping Cart â€“ Confirm Order page is displayed, with a summary of the order that you have placed. Check the information on this page and click the Complete Order button to make payment.
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	Is there a special process for Library Professionals to buy products?

	No, there is no special process for library professionals to buy products however, while creating an account as a library professional, you should select the type of account as Purchase order account.
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	How to create an account with Akhilbooks.com?

	In order to process your orders, we will have to set up an account for you first. Using this account, you would be able to place orders in easy to use steps and track orders online. Your user id and password protect your accounts security, allowing you a completely safe experience. You can create your account either at Checkout or prior to buying any product. This is how you can do so: When you select the Checkout button, you will be prompted to login to your account. If youâ€™re a new user, you can click the click here to register link to provide your account specifications. Just a few fields to fill up and your account is ready to use. However, you should take care that the type of account you select is appropriate. If you want to create an account before you start purchasing products, then just click the Account/Login option on top of the home page and then click the Create New Account button on the right side of the screen. Now click the Submit button, to save your account specifications. Now, you can login and buy products. Each time you visit Akhilbooks.com, your e-mail address and password, will be authenticated to ensure a security and safety of your account.
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	How to Sign In to your Account?

	Click on Account link on top panel. This displays the Sign-In page. Specify you user ID and password to sign into your account.
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	How to review or change your Order Status and Details?

	After authentication, you can view your order status, order ID, and other information. You can use the order ID to refer to a particular order. To view the order details, click the Order Status button. All your order that have been shipped or cancelled by us can be seen by clicking on the Order History button.
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	How to review or change your Password?

	Go to the Account page by clicking on the Account link at the top of the screen. If you havenâ€™t signed in, you'll be prompted to enter your email address and password. If you have forgotten your password, then just click the link â€œForgot Password?.â€ This displays a small pop up, where you need to enter your e-mail id. The system will match this e-mail id with the one you specified at the time of registering and e-mail you the password on the specified e-mail address. In the account section, click the Change Password button. Youâ€™ll be directed to the Change Password screen, where you can enter the old password and the new password. Click the Submit button to save the new password.
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	How to review or change your Newsletter Subscription?

	You can avail the newsletter subscription facility offered by Akhilbooks.com to know about the new releases and other information. All you have to do is subscribe for newsletters and if you have already subscribed, then hereâ€™s how you can change the subscription specifications. Go to the Account page by clicking the Account link at the top of the screen. If you have not logged in, the login screen will be displayed, where youâ€™ll need to specify your user Id and password. In the Account screen, click the Newsletter Subscriptions button. Thereafter, you can modify your newsletter subscription. Click the Submit button, to save the new specifications.
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	Did my order go through?

	Once you place an order with us, an automatically generated e-mail is sent to you within 2 hours of placing the order. If you do not receive this mail, e-mail us at services@akhilbooks.com
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	How do I contact Akhilbooks.com?

	You can contact Akhilbooks.com at info@akhilbooks.com, Fax us at +91-11-22374385, Fax for our North American customers +1-(770) 818-5877, or simply call our helpline number +91-11-55700698. We will be glad to serve you in the best possible way.
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The Arrows and the Spindle: Studies in History, Myths, Rituals and Beliefs in Tibet

Samten G. Karmay

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Civilized Shamans: Buddhism in Tibetan Societies

Geoffrey Samuel

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Ethnobotany of Nepal

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Anthropology of Nepal: Peoples, Problems and Processes

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National Implementation of the Convention on Biological Diversity: Policy and Legislative Requirements

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CITES: Implementation in Nepal and India (Law, Policy and Practice)

Ravi Sharma Aryal

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Ensnared by AIDS: Cultural Contexts of HIV/AIDS in Nepal

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Monday, 12-Nov-2007

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